Privacy Policy
Introduction
Blazing Concepts ("Company," "We," "Us," or "Our"), operating in the Province of Ontario, Canada, is committed to protecting Your privacy. This Privacy Policy explains how We collect, use, store, and protect information in connection with the YieldWorks shop management software ("Software") and the YieldWorks website at yieldworks.co ("Website").
By using the Software or visiting the Website, You agree to the practices described in this Privacy Policy. If You do not agree, please do not use the Software or Website.
1. Information We Do Not Collect
YieldWorks is designed with privacy as a core principle. The Software operates locally on Your computer, and We want to be clear about what We do not do:
(a) We do not collect Your business data. All data You enter into the Software — including customer records, estimates, invoices, inventory, work orders, and any other business information — is stored locally on Your computer and is never transmitted to Us or any third party.
(b) We do not sell, rent, or share personal information with third parties for marketing or advertising purposes.
(c) We do not use tracking cookies for advertising purposes on Our Website.
(d) We do not engage in behavioral profiling of Our users.
2. Information We May Collect
2a. Through the Software
The Software may collect and transmit limited technical information solely for the following purposes:
(i) License Activation and Verification. When You activate Your license, the Software transmits Your license key and basic system information (operating system, software version) to verify the validity of Your license. No business data is included in this transmission.
(ii) Update Checks. The Software may periodically check Our servers for available updates. This check transmits only the current software version and operating system to determine if an update is available.
(iii) Crash Reporting (Optional). If enabled by You, the Software may transmit anonymized crash reports containing technical diagnostic information (error codes, stack traces, system configuration) to help Us identify and resolve issues. Crash reporting is opt-in only, and no business data is included.
2b. Through the Website
When You visit Our Website or use Our online services, We may collect:
(i) Beta Application Information. If You apply for the beta testing program, We collect the information You voluntarily submit, including Your name, email address, phone number, business name, and responses to application questions.
(ii) NDA Signing Information. If You sign the Non-Disclosure Agreement, We collect Your name, email address, electronic signature, IP address, and timestamp for legal record-keeping purposes.
(iii) Support Ticket Information. If You submit a support ticket, We collect Your name, email address, and the details You provide about Your issue.
(iv) Email Communications. If You contact Us by email, We retain the content of Your messages and Your email address to respond to Your inquiry and maintain records.
(v) Server Logs. Our web hosting provider may automatically collect standard server log information, including IP addresses, browser type, referring pages, and timestamps. This information is used for security monitoring and Website performance analysis.
2c. Purchase Information
If You purchase a license through Our third-party payment processor, the payment processor collects and processes Your payment information (credit card number, billing address, etc.). We do not directly collect, store, or have access to Your full payment card details. We receive only a transaction confirmation, Your name, email address, and the license type purchased.
3. How We Use Information
We use the information We collect for the following purposes:
(a) To activate and verify software licenses;
(b) To deliver software updates;
(c) To diagnose and resolve technical issues;
(d) To process and respond to beta applications;
(e) To maintain legal records of NDA signatures;
(f) To respond to support tickets and customer inquiries;
(g) To communicate with You about Your license, including important notices about updates, security issues, or changes to this Privacy Policy;
(h) To improve the Software and Website based on aggregated, anonymized usage patterns;
(i) To comply with legal obligations.
We do not use Your information for unsolicited marketing. We will not send You promotional emails unless You have explicitly opted in to receive them.
4. Data Storage and Security
(a) Your Business Data. All business data You enter into the Software is stored locally on Your computer. We do not have access to this data. You are responsible for backing up Your data and securing Your computer.
(b) Website Data. Information collected through the Website (beta applications, support tickets, NDA records) is stored on servers located in the United States provided by Our web hosting provider. We implement reasonable administrative, technical, and physical security measures to protect this information.
(c) Retention. We retain personal information collected through the Website only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. Support tickets are retained for as long as the associated license is active. NDA records are retained for the duration required by applicable law.
(d) Security Measures. While We take reasonable steps to protect Your information, no method of electronic storage or transmission over the internet is completely secure. We cannot guarantee absolute security.
5. Third-Party Services
We may use the following categories of third-party services in connection with the Software and Website:
(a) Web Hosting. Our Website is hosted by a third-party hosting provider that may have access to server log data.
(b) Payment Processing. License purchases are processed by a third-party payment processor. Your payment information is subject to their privacy policy.
(c) Email Services. We may use third-party email services to send transactional emails (license delivery, support responses).
We do not share Your personal information with third parties for their own marketing purposes. Third-party service providers are contractually limited to using Your information only to provide services to Us.
6. Your Rights
Depending on Your jurisdiction, You may have the following rights regarding Your personal information:
(a) Access. You may request a copy of the personal information We hold about You.
(b) Correction. You may request that We correct inaccurate or incomplete personal information.
(c) Deletion. You may request that We delete Your personal information, subject to Our legal obligations to retain certain records.
(d) Portability. You may request a copy of Your personal information in a structured, commonly used format.
(e) Withdrawal of Consent. Where processing is based on Your consent, You may withdraw consent at any time.
To exercise any of these rights, contact Us at info@yieldworks.co. We will respond to Your request within thirty (30) days.
7. Canadian Privacy Law
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Under Canadian privacy law, You have the right to:
(a) Know what personal information We hold about You;
(b) Challenge the accuracy and completeness of Your personal information;
(c) Request that Your personal information be amended or deleted where appropriate.
Our Privacy Officer can be reached at info@yieldworks.co.
8. International Users
If You are accessing the Software or Website from outside Canada, please be aware that Your information may be transferred to, stored, and processed in Canada. By using the Software or Website, You consent to the transfer of Your information to Canada, where data protection laws may differ from those in Your jurisdiction.
European Economic Area (EEA) Users: If You are located in the EEA, We process Your personal information on the legal bases of contract performance (to deliver the Software and services You requested), legitimate interest (to operate and improve Our business), and consent (where You have provided it). You have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with Your local data protection authority.
9. Children's Privacy
The Software and Website are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If We become aware that We have collected personal information from a child under 16, We will take steps to delete such information promptly. If You believe a child under 16 has provided Us with personal information, please contact Us at info@yieldworks.co.
10. Cookies
Our Website may use limited cookies for the following purposes:
(a) Essential Cookies. Required for the Website to function properly (e.g., session management for support ticket submission).
(b) Analytics Cookies. If implemented, these would collect anonymized information about how visitors use the Website to help Us improve it. Analytics cookies, if used, will require Your consent.
We do not use advertising cookies or third-party tracking cookies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in Our practices, technology, or legal requirements. We will post the updated Privacy Policy on Our Website at yieldworks.co/privacy.html with a revised effective date.
If We make material changes that affect how We handle Your personal information, We will provide prominent notice on Our Website or through the Software prior to the changes taking effect.
Your continued use of the Software or Website after any changes to this Privacy Policy constitutes Your acceptance of the updated terms.
12. Contact Us
If You have questions, concerns, or complaints about this Privacy Policy or Our data practices, please contact Us:
Blazing Concepts
Ontario, Canada
info@yieldworks.co
yieldworks.co
For privacy-specific inquiries, You may also write to Our Privacy Officer at the email address above.